Terms / Conditions

TERMS / CONDITIONS

Welcome to Mahalo Mermaid, LLC. These are the terms and conditions of our website www.MermaidTailsForSale.com

Customer Service

We take customer satisfaction very seriously. If you have a concern or complaint, please contact us and give us a chance to make things right. If you contact us on a weekend or on a holiday, you'll hear from us on the next business day.

Payment

We accept PayPal and all major forms of credit cards through our secure shopping cart. Payment is due upon checkout.

Refunds/Exchanges

Customers are responsible for return shipping to us for returns and exchanges unless the return is due to our error or if the customer received a faulty or defective item. If we have made an error, we'll send you a free shipping label to return the item(s) back to us at no expense to you. We accept returns on new, unwashed, unworn (trying on is okay) items within 14 days of delivery. We gladly extend this return window during the holiday season and for other extenuating circumstances. When we receive your returned item, we will issue a refund for the full purchase price. Please email us for a return authorization at info@mahalomermaid.com We accept exchanges on new, unwashed, unworn (trying on is okay) items within 14 days of delivery. We gladly extend this exchange window during the holiday season and for other extenuating circumstances. Please email us about the item you would like to exchange at info@mahalomermaid.com Once you have a return /exchange authorization, please ship to:

Fulfillment Center
Attn: Mahalo Mermaid
PO Box 403
Rigby, ID 83442

Privacy

Don't you hate it when you purchase something, sign up for a contest, or subscribe to a newsletter and suddenly your junk mail doubles or triples? We do too! Sun Tail Mermaid will never share your information -- not any of it -- with anybody. Your phone number, address, email address, etc. are safe with us. Your address is used to ship your package, and if you use a credit card, it's used to verify you are who you say you are. Your phone number is used to contact you in case there is problem with your order. Your email address is used to confirm your order, update you on your order status, to contact you in case there is a problem with your order, and to provide you with a tracking number.e will never call you with sales or solicitations, we only call if we need to let you know about a problem with an order, or if we're calling you back to answer one of your questions. If you join our newsletter from the home page or during checkout, you'll receive very infrequent emails from only us. Our newsletters aren't sent very often (less than a few per year), are easy to read, and are easy to unsubscribe from should you ever change your mind about receiving them. They include announcements about new products, sales, and coupon code promotions.

Your Account

You are responsible for maintaining the confidentiality of your account username and password.

Severability

We reserve the right to make changes to our terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our Address

Mahalo Mermaid, LLC
Fulfillment Center
PO Box 403
Rigby, ID 83442